Soru 7 video çözümü

Answer questions 6 and 7 according to the dialogues below. Call Center: Hello, I am Lisa. How can I help you? Tom : Hi, Lisa. It’s Tom. I saw an iRobot on your page. I want to order it. I wonder if it is a new one or a used one. Call Center: The iRobot you want to order is a new one but we only opened the package. Tom : OK. If you say it is not used, I want to order it. Call Center: Fine, then you can follow the instructions on the online shop to place your order. Tom : Thank you. I will do it. After a few days, they delivered the iRobot and Tom calls the call center again. Tom : Hello, the iRobot has arrived but it is not a new product. It is a used one. Call Center: Hello, I am so sorry to hear that. We apologize for the product as it was not delivered as you expected. If you want, you can send it back and we can send you a new one or you can get your money back. Tom : OK. Thank you but you promised me a new product. Unfortunately, I got a used one. Now, I will send it back and I want my money back. 7. Which of the following is NOT correct according to the dialogue?